FAQ

Your activation code is in your Etsy download (the PDF you received after purchase). Copy it exactly and paste it on the activation page.

The setup link is for the sender only. It lets you choose what the recipient can win and gives you the recipient link to send.

Send the recipient link you get after setup. It starts on an Open page that helps avoid Messenger and Instagram in-app browser issues.

Messenger and Instagram often open links inside an in-app browser. That browser can break scratching and reset the card. Use the menu and choose Open in Safari or Open in external browser. If you cannot find it, copy the link and paste it into Safari or Chrome.

No. After confirmation, the choice locks. There is a short countdown that lets you change your mind before it locks.

Go back to activation and enter the same activation code again. It will unlock your setup link again.

The sender has not finished setup. Ask the sender to open their setup link, choose what the recipient can win, and then send you the recipient link.

Yes. For the best scratch experience, open the link in Safari or Chrome. Avoid in-app browsers.

Yes. Use Preview to try the scratch experience. Activate when you are ready to create your links.